Refund policy

Refund & Returns Policy

Change of Mind

We do not offer refunds, exchanges, or credits for change of mind.

Please ensure you have selected the correct product, size, color, fabric, and configuration before completing your purchase.

Faulty or Damaged Goods

We take great care to ensure all furniture leaves our store in good condition. If your furniture arrives damaged, is faulty, or does not meet the guarantees required under New Zealand law, please contact us as soon as possible.

We will assess the issue and, where applicable, provide an appropriate remedy, which may include repair, replacement, or refund, in accordance with the Consumer Guarantees Act 1993.

Delivery Damage

If your furniture is damaged during delivery, please notify us promptly and provide photographs of the damage where possible. We will work with you to resolve the issue.

Special Orders & Custom Furniture

Furniture that has been custom-made, specially ordered, or manufactured to a customer’s specifications cannot be cancelled or returned due to change of mind, subject to your rights under New Zealand consumer law.

Clearance & Sale Items

Sale and clearance furniture is also covered by your rights under New Zealand consumer law. A discount or sale price does not remove your rights if a product is faulty or otherwise fails to meet the required guarantees.

Your Rights

Nothing in this policy limits or excludes any rights you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand legislation.

Contact us:
If you believe there is an issue with your furniture, please contact our team with your order details and a description of the issue. We will assess your claim and work with you on the appropriate solution.