Terms of service
1. Products & Product Information
We make every effort to ensure that product descriptions, photographs, measurements, colours, materials, and other information displayed on our website are accurate.
However, colours may appear differently depending on your device or screen, and natural variations may occur in materials such as timber, leather, stone, and fabric.
Furniture measurements should be checked carefully before ordering to ensure the product will fit your intended space, including doorways, hallways, stairways, elevators, and other access points.
2. Pricing
All prices are displayed in New Zealand dollars (NZD) and include GST where applicable.
We reserve the right to correct pricing or listing errors. If an obvious pricing error occurs, we will contact you before processing the order.
Prices may change without notice, but changes will not affect an order that has already been accepted and paid for unless otherwise required by law.
3. Orders & Payment
An order is not considered accepted until payment has been received and we have confirmed the order.
We may decline or cancel an order where:
- the product is unavailable;
- there has been an obvious pricing or listing error;
- we are unable to obtain the product from our supplier; or
- there is another legitimate reason preventing us from fulfilling the order.
If we cancel an order after payment has been made, any amount paid for that order will be refunded.
4. Special Orders & Custom Furniture
Some products may be specially ordered from a supplier or manufactured specifically for you.
Special-order and custom-made furniture may have different lead times and cannot generally be cancelled or returned simply because you have changed your mind, subject always to your rights under New Zealand consumer law.
Where applicable, we will provide an estimated delivery timeframe before your order is confirmed.
5. Delivery
Delivery timeframes are estimates only and may be affected by supplier availability, manufacturing delays, transport delays, weather, or other circumstances outside our reasonable control.
You are responsible for providing accurate delivery information and ensuring that the property is reasonably accessible for delivery.
Additional delivery charges may apply where:
- access is difficult or restricted;
- furniture needs to be carried an unusual distance;
- stairs or other obstacles are involved;
- specialist equipment is required; or
- a delivery attempt is unsuccessful because the customer is unavailable or the property is inaccessible.
Any additional charges will be discussed with you where reasonably possible.
6. Inspecting Your Furniture
Customers should inspect furniture as soon as reasonably possible after delivery.
If you notice damage, a fault, or an issue with your order, please contact us promptly and provide photographs and details of the issue where possible.
This does not limit or affect your rights under the Consumer Guarantees Act 1993.
7. Faulty or Damaged Goods
We stand behind the quality of the furniture we sell.
If a product is faulty, damaged, not of acceptable quality, or otherwise fails to meet the guarantees required under New Zealand law, we will assess the issue and provide the appropriate remedy required by law.
Depending on the circumstances, this may include repair, replacement, or refund.
Nothing in these Terms removes or limits your rights under the Consumer Guarantees Act 1993.
8. Change of Mind
We do not accept returns, exchanges, refunds, or provide store credit for change of mind.
This includes circumstances where a customer:
- changes their preferred colour or fabric;
- orders the wrong size;
- decides they no longer want the furniture;
- finds that the furniture does not suit their room; or
- simply changes their mind after purchase.
This policy does not affect any rights the customer has under New Zealand consumer law.
9. Product Care
Customers are responsible for following the manufacturer’s care, cleaning, assembly, weight, and usage instructions.
Damage caused by misuse, accidents, improper assembly, inappropriate cleaning products, or failure to follow care instructions may not be covered where permitted by law.
10. Website Use
You agree to use our website lawfully and not to:
- misuse or interfere with the website;
- attempt to gain unauthorized access to our systems;
- copy or reproduce our website content without permission; or
- use the website for fraudulent or unlawful purposes.
We may update, suspend, or discontinue parts of our website where reasonably necessary.
11. Website Content & Images
Our website, including photographs, graphics, product descriptions, logos, text, and other content, is owned by or licensed to [SHOP NAME] unless otherwise stated.
You may not reproduce, modify, distribute, or commercially use our content without our permission.
12. Privacy
We collect and use customer information for purposes including processing orders, arranging delivery, providing customer service, processing payments, and communicating with customers.
Personal information will be handled in accordance with applicable New Zealand privacy laws and our Privacy Policy.
13. Promotions & Discounts
Promotions, discounts, coupons, and special offers may be subject to additional terms.
Unless otherwise stated, promotions cannot be combined with other offers and cannot be exchanged for cash.
We reserve the right to correct errors and withdraw promotions where necessary.
14. Liability
Nothing in these Terms excludes, restricts, or modifies any right, remedy, guarantee, or obligation that cannot legally be excluded under New Zealand law.
To the extent permitted by law, we are not responsible for losses caused by circumstances outside our reasonable control.
15. Changes to These Terms
We may update these Terms of Service from time to time.
The version applying to your purchase will generally be the version in effect when your order is accepted, unless otherwise required by law.
16. New Zealand Law
These Terms are governed by the laws of New Zealand.
Any dispute will be dealt with in accordance with applicable New Zealand law.
17. Contact Us
Furnituresouth
Address: 105 Tweed Street Invercargill
Phone: 027 946 8397
Email: info@furnituresouth.co.nz
Website: furnituresouth.co.nz